How can we help?

Ask the engineers who know your system, or find the answer here first.

Common questions

Who answers a support request?

The engineers who know your system. Your request reaches them with your company’s details, and they reply by email. Support is only available if you host with Lazarus Cloud.

What does developer support cover?

Fixes, new features and integrations, on a monthly allowance of engineering credits. You see the backlog; they work through it.

Who runs our server?

If you host with Lazarus, we run your own server: backups, updates and monitoring.

Do we own the code and the data?

Yes. Your system is built on open source, and the code and the data are yours. Host it with Lazarus or take it elsewhere.

Which AI models can we use?

Any model, through the Lazarus AI Router: the frontier models, open-source ones, or models trained for you. Switch as they improve and keep your tools, data and workflows.

Can agents act without approval?

Only where you allow it. You decide what runs automatically and what needs approval.

We want to change how the company works. Who do we ask?

For a change to your system, send a request here and it joins your backlog. To rethink how the company runs, talk to an architect. Talk to an AI Architect

Ask your engineers

Tell us what is happening. The more exact, the faster the fix.

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